Bringing Business, Technology and Creative Together For The Benefit of Users

PROFESSIONAL SUMMARY 

Capable, self-directed and resourceful multi-media and interactive digital design professional with 16 years leading experience design projects in the B2B space. Takes pride in going the extra mile and doing whatever it takes to ensure client satisfaction and clear, actionable deliverables, especially when working with offshore resources. Experienced in agile development, accessibility and responsive design standards.

Deliverables typically include requirements development, site architecture, personas, user journeys, site flows, interactive prototypes for QA, functional specifications, wireframes, design comps. 

TECHNICAL SKILLS 

Expert in Axure RP. Proficient in Sketch, Adobe Creative Suite. Working knowledge of Sitecore, Sharepoint and other CMS platforms, Microsoft 365 suite including Teams. 

DETAILED WORK EXPERIENCE 

JUNE 2022 - Present 

UX Contractor 

Engaged in a variety of digital engagements to connect business, strategy, technology, marketing and creative goals. 

OCT 2018 - June 2022 

Senior UX Designer 

The Hartford Insurance Company, Hartford, CT 

Executed UX solutions for multiple business challenges across the Personal Lines LOB. Collaborated with on and offshore teams in an Agile framework to provide role-based flows, wireframes and final designs for the sales and service portals that meet responsive and accessibility guidelines. Named contributor to a U.S. patent on the publishing system we created. 

DEC 2016 – OCT 2018 

Owner 

The Mello Show, LLC, Bethel, CT 

Owner and principal consultant for digital clients. Ongoing services include mobile app design, site assessment and heuristic analysis, UX Strategy and site redesign. 

MAY 2011 – DEC 2016 

Senior UX Designer 

Acsys Interactive/ Primacy, Farmington, CT 

Responsible for UX strategy ideation, concepting, Information architecture, interaction design, prototyping, testing and build specifications. 

MAY 2007 – MAY 2011 

Architect, User Experience 

Ryan Partnership, Wilton, CT 

Organized diverse business requirements. Documented user interface designs and user interactions with process flows, storyboards, wireframes, and UI specifications. Developed rapid prototypes to test design strategies. 

FEB. 2002 – MAY 2007 

Media Consultant 

Primary roles are evaluation, design and delivery of print/promotional campaigns, interactive games, sales support and training CD-ROMs, websites (including an online university), internet marketing and corporate events. 

FEB, 2000 – FEB, 2002 

Partner/ Creative Director 

Visidia, Inc., Danbury, CT 

Responsible for client development, follow-on sales, creative development, design, and production management. I managed teams responsible for designing, developing and deploying internet, intranet and web-enabled software applications. 

JUNE, 1999 – FEB, 2000

Freelance Information Architect / Design Director 

IconNicholson, NY 

Worked primarily on enterprise-level web sites for Empire Blue Cross Blue Shield, H&R Block Marinelli Communications, NYC. I was also hired to manage the development of multiple interactive CD-ROM titles and websites. Clients Include NFL International, United Rentals 

AUG, 1998 – JUNE, 1999 

Creative Director/Information Architect 

Kinderhook Systems, New York, NY 

Responsible for managing a graphic design team and creating IA assets for internet, intranet, extranet and middleware projects. Projects include McDonald’s Global Intranet, Citibank FX Middleware app. 

For additional work experience prior to the internet, please contact me. 

EDUCATION 

State University of New York at Buffalo, Concentration in Engineering and Art History 

State University of New York at Purchase, BFA Design