Examples of my work. Enterprise-level UX

Otis Elevator

Ecosystem diagram for the proposed global site redesign.

American Society of Health System Pharmacists

Experience Map based on extensive user development and discovery data

Dewars

Roles and Responsibilities Diagram - 

Required for Business Application Workflow Approval

Dewars

Roles and Responsibilities Workflow - 

Establishes business and technical workflow requirements for application development

Yale New Haven Health System

Archetypes for Site Redesign - 

Based on extensive user research and persona development

Yale New Haven Health System

Patient Journey Map - 

Based on extensive user research and archetype development

Yale New Haven Health System

Homepage Redesign UX Concept - Guide Me

Unilever - Breyers Ice Cream

Homepage Concept Interface Design Document

Laticrete

Product Recommender Workflow

Laticrete

Detailed Sitemap Spreadsheet

TIAA

Detailed User Interface Design Specification

Unilever - Hellmann's

User Interface Specification for Hungry Fans Online Game

The Hartford

UX Master File

Responsible for the Development and Management of Wireframes for Sales, Service and Account Management

The Hartford

Telematics Flow

Development and Refinement of Various Business Scenarios Around the Telematics Feature

The Hartford

Patent Document

Named "Inventor"/Contributor to Official U.S. Patent